Building your capacity for empathy - Expert Coach Center
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Building your capacity for empathy

Purchase for $67

Do you need to brush up on your coaching skillset on increasing empathy? This mini-course meets the NBHWC standard 2.4 Client Emotions and Energy.
CEP #100088
4 CECs

NBHWC Standard: 2.4. Client emotions and energy


Emotions can generate insight and impact the brain’s capacity for learning and change. The coach calls attention to positive shifts in the client’s energy or emotion that may support healthy behavior change. The coach encourages the client to foster self-compassion and acceptance of emotions, since these qualities allow a more honest appraisal of one’s behaviors and better self-care. Harsh self-criticism, on the other hand, tends to lead to avoidance and undermines insight.


  • 2.4.1. Attend to the client’s state of being (mood/affect/presence) 2.4.2. Acknowledge the client’s emotions
  • 2.4.3. Ask the client to describe emotions when appropriate
  • 2.4.4. Show empathy (resonance with)
  • 2.4.5. Foster self-compassion Resources


Arloski, M. (2014). Wellness coaching for lasting lifestyle change. pp 118-119 (Topics 2.4.1, 2.4.2); p 247 (Topic 2.4.4).

Bark, L. (2011). The wisdom of the whole: coaching for joy, health, and success. pp 290-293 (Topics 2.4.4, 2.4.5).

Dossey, B.M., Luck, S., & Schaub, B.G. (2015). Nurse coaching: integrative approaches for health and wellbeing. pp 315-316 (Topic 2.4.4).

Jordan, M. (2013). How to be a health coach: an integrative wellness approach. p 100 (Topic 2.4.4). Livingstone, J.B., Gaffney, J. (2016). Relationship power in health care: science of behavior change, decision making, and clinician self-care. pp 63-64 (Topic 2.4.3); pp 68-71 (Topic 2.4.4).

Miller, W.R., & Rollnick, S. (2013). Motivational interviewing: helping people change. pp 18, 392-39 (Topic 2.4.4).

Moore, M., Jackson, E., & Tschannen-Moran, B. (2015). Coaching psychology manual. pp 34-35 (Topic 2.4.1); p 82 (Topic 2.4.2); pp 55-56 (Topic 2.4.3); pp 45-46, 58-62, 143-144 (Topic 2.4.4); pp 57-58 (Topic 2.4.5).

Muth, N.G., & Green, D.J. (2014). Coaching behavior change. p 18 (Topic 2.4.4).

Here is the course outline:

1. Part 1 - Understanding Client Emotions

The coach calls attention to positive shifts in the client’s energy or emotion that may support healthy behavior change.

2. Part 2 - Coaching with Empathy

Listening with the goal of holding the space expresses empathy and offers the client the opportunity to feel comfortable in sharing her or his experiences, needs, goals, and desires.

3. Part 3 - Building Empathy

The coach will respond emphatically by understanding the client, listening to them, and empowering them.

4. Part 4 - Coaching Difficult Clients

The coach will learn tools to use when coaching difficult clients. The coach will also learn how to manage their own emotions.


The following certificates are awarded when the course is completed:

CEC Certification
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